Export data from Freshdesk to Vivantio

The reasons why one would prefer to migrate from Freshdesk may vary. But yet there’s one thing that is completely certain, the migration experience is certainly tough. Thereby, if you have trouble moving all your data from Freshdesk to Vivantio, then fear not as there is a fix.

More details
Limited Import Options

No Tech Team

Finding an efficient migration approach is extremely important as it can gravely impact the records, time lines, and end result of the entire thing.

But migration isn’t something anybody are able to do.

The most commonplace problem organizations face are, of course, absence of a dedicated IT team that can help them export all their records.

Vendors Aren’t Helpful

In truth, smaller sized firms that work on a tight budget really don’t have the staff to take care of the migration process.

Finally there’s the situation where vendors aren’t willing to help you.

You are migrating from not to their help desk. So, it happens to be painful to export all the your priceless support records to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Just Doesn’t Cut It

If you are looking to move your support information without paying a dime, you could be made to play with a CSV document that at times has a mind of its own.

And even if you managed to edit the document, there are no guarantees that every thing will go effectively.

Data corruption is a thing that affected many companies and it is all because that you cannot check stuff beforehand.

Nevertheless it shouldn’t be that way

We believe companies don’t have to be concerned with data migration when they choose to migrate from Freshdesk. We want everything to be smooth and really fast, which is exactly what we are currently offering.

Migrate from Freshdesk to Vivantio

The ways we can help out

We have now been in the help desk industry for quite some time and understand are the caveats of help desk data migration. In fact, we learned it the tough way.

Which encouraged us to build a completely automated solution that is intended to do all the heavy lifting for you.

With it, you can to transmit all your records seamlessly, along with the following.

Save your time and energy

Why waste your time staring at the progress bar if you can continue doing work while our export wizard migrates your support data? That’s right, there is no reason.

Test drive all you want

It’s required that you test out your tickets first, hence why we made it possible that you can understand weaknesses.

Move data with no trouble

You don’t have to wait till someone writes you a piece of code, nor do you have to wait for the set up process to end. Contact our team to make use of our programmed data export wizard.

Export data accurately

Through using our tool, you can be sure that losing your data is practically impossible. Our migration methods are tried and continually being worked on.

Main benefits of our service


All your passwords and personal data are secured with us. We respect our customer’s security and will use the data solely for the import process.

Swift and Cost-efficient

Not only you improve probably the most difficult operations, but you are also more likely to get the ideal result faster. Utilizing our export wizard and the team.

Sustained Data Integrity

We worked tirelessly to be certain that our tool will move all your records in an accurate and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automated Freshdesk tickets export works



The prep work normally includes setting up agent profiles and custom fields in the Vivantio. If there’s something else you need to do, we’ll inform you.


Link Freshdesk

Then you need to submit all the details and credentials required by our export wizard for it to be able to fetch tickets from Freshdesk.


Connect Vivantio

Then you will need to perform the same with your Vivantio so our tool can interact with both help desk systems.


Pick records

Pick the records you would like to migrate and then specify the ticket field mapping to ensure that the data will migrate adequately.


Check out the wizard first

To be able to try out export upfront, you can opt for the Free Test Migration to take a look at how things function. Using this trial offer, you will be able to migrate a small batch of records after only a few moments.


Migrate all tickets to Vivantio

When you’ve seen everything the tool can offer and ready to transfer tickets, we recommend that you pick a quiet time when your support team isn’t too busy, and start migrating tickets.

Hear from our satisfied buyers

Export your data automatically

You don’t have to take our word for it. See for yourself that migrating data from one help desk to a new one can be simple. Request a free demo.

Request a Demo now!

Ask a specialist to execute your Freshdesk export

Our experts will help you export your entire data and provide practical advice if necessary. Get a quote.

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