What they're saying

Our happy customers

Hear from companies like yours about how they saved time, budget and reduced efforts
when migrating between help desks

Superb service, very secure and great attention to detail

Superb service, very secure and great attention to detail

Pros: I recently was faced with the challenge of migrating from Freshdesk to Zendesk. We had around 1500 tickets and 600 contacts. After searching around for services to assist in the move I found Zendesk Import. Their prices were super competitive, well under the other options on the market, and when I reached out to ask more, they were super helpful and quick to respond with any and all information I required.

I was especially concerned about security, Zendesk Import described their approach and I was impressed with how well thought out their process was and how respectful they were of their customer's data.

They even reminded me as soon as the migration was complete to change passwords and ensure our instance was secure. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending Zendesk Import if you need to do a migration. Absolutely great in every respect.

Overall: fast, friendly, secure and great attention to detail. They allowed us to migrate between platforms quickly with no loss of productivity

Brett Jackson
Brett Jackson VP Ops at PILLDRILL
Definitely recommend it to any company.
They helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Tom Zouaoui Cusell
Tom Zouaoui Cusell Data Scientist at Platform161
Great service!
Migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
Roland Nowak
Roland Nowak Director at Nova IT Solutions
Good specialized migration service. Helped me to migrate from Freshdesk to Zendesk
Features for mapping data fields are good. Step by step approach for managing the migration process is well designed. Very responsive support! The team even have made a quick product update to meet my needs in real time!
We changed dates of our migration on them twice, and they rolled with the punches
The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
Luke Roller
Luke Roller Director of Operations at THE CORE TECHNOLOGY GROUP
Quick Response, Delivery on time. Good Assistance. I am happy with their process.
My experience with Freshdesk Export was very good, they were prompt on chant window and emails. TAT was very quick.
Venkatesh Salla
Venkatesh Salla Business Automation Lead at ITL WORLD
I would do it again if I ever needed.
What a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from Freshdesk to JIRA Service Desk. It's worth every penny as it saved me lots of time. I would recommend this service!
Anh Kato
Anh Kato Senior Support Engineer at Oliver Wight
Great DIY tool for migrating your data!

So easy!

Great DIY tool for migrating your data and the customer service/support was very reactive and efficient.

Wendy Sheppard
Wendy Sheppard Digital Programme Analyst at Bras N Things
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