Export data from Freshdesk to Trengo

The reasons why you would prefer to move from Freshdesk may vary. But there’s one thing that is completely certain, the migration experience can be challenging. Thereby, if you have issues transferring all your tickets from Freshdesk to Trengo, then fear not as we have a fix.

More details
Limited Import Options

No Technician Team

Deciding on an efficient migration formula is extremely important as it can severely effect the data, deadlines, and end results of the entire thing.

Although migration isn’t something each and every one are able to do.

The common problem teams face are, of course, a shortage of a dedicated IT team that can help them move all their data.

Suppliers Aren’t Helpful

In fact, smaller sized companies that work on a tight budget really don’t have the people to take care of the migration task.

And there’s the problem where vendors aren’t wishing to help you.

You are migrating from not to their system. Therefore, it can be painful to transfer all of the your valuable data to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

By hand Just Doesn’t Cut It

If you want to migrate your ticket and related data without paying a dime, you might be forced to fiddle with a CSV document that quite often has a mind of its own.

And even once you have managed to edit the file, you have got no guarantees that everything will go effortlessly.

Data corruption is a thing that troubled many firms and it is all because that you cannot check elements first.

But it shouldn’t be that way

We think that firms don’t have to worry about data migration when they choose to migrate from Freshdesk. We want every detail to be flawless and also quick, which is exactly what we are currently offering.

Migrate from Freshdesk to Trengo

The way we can be of service

We have been in the help desk industry for a while and understand are the caveats of help desk data migration. Indeed, we learned it the hard way.

Which lead us to build a completely automated solution that is intended to do all the heavy lifting for you.

Using it, you can to export all your data effortlessly, plus the following.

Save your time

Why waste time staring at the progress bar if you can continue doing work while our export wizard migrates records? That’s right, there is no reason.

Test all you want

It’s critical that you test out your data first, hence why we made it possible that you can identify flaws.

Migrate records without difficulties

You don’t have to wait till somebody writes you a piece of migration script, nor do you have to wait for the set up process to end. E-mail our team to use our automated data export wizard.

Migrate data correctly

By using our tool, you can rest assured that losing your data is practically impossible. Our migration steps are tested and constantly being worked on.

Key benefits of our service


All your passwords and personal data are safe and sound with us. We respect our customer’s security and will use the data solely for the import process.

Fast and Cost-efficient

Not only you streamline probably the most problematic operations, but you are also more likely to achieve the preferred outcome faster. By means of our tool and the team.

Complete Data Integrity

We worked tirelessly to ensure that our tool will migrate all your records in an accurate and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

The way automated Freshdesk export works


Prep work

The prep work usually includes setting up agent profiles and custom fields in the Trengo. If there’s something else you need to do, we’ll tell you.


Connect Freshdesk

You then need to submit all the details and credentials required by our tool for it to be able to retrieve information from Freshdesk.


Connect Trengo

Then you need to perform the same with your Trengo to make certain that our tool can interact with both help desk systems.


Select records

Choose the records you want to migrate and then specify the ticket field mapping to guarantee the information will migrate correctly.


Take a look at the wizard before you start

In order to try out things upfront, you can go with the Free Trial Migration to look at how things work. Using this test, you will be able to migrate one small batch of tickets within a few moments.


Migrate all the data to Trengo

When you’ve seen everything the export wizard has to offer and ready to move the support data, we recommend that you pick a quiet time when your support team isn’t loaded, and begin migrating tickets.

Hear from our happy buyers

Move your data automatically

You don’t have to take our word for it. Check for yourself that migrating data from one help desk to another can be simple. Request a free demo.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our data migration experts will help you export all your data and provide practical advice if necessary. Get a quote.

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