Export data from Freshdesk to SherpaDesk

The reasons why you would choose to switch from Freshdesk can vary greatly. Sadly there’s one thing that is completely certain, the migration experience may well be challenging. Thereby, if you have trouble relocating all your tickets history from Freshdesk to SherpaDesk, then rest assured as we have a solution.

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Limited Import Options

No Technician Team

Choosing a good migration master plan is a must as it can hugely impact the data, deadline dates, and end results of the entire thing.

But migration isn’t something anyone can do.

The major issue teams face are, of course, lack of a dedicated IT team that will help them move all their tickets and knowledge base.

Suppliers Aren’t Really Helpful

In reality, small businesses that operate on a strict budget really don’t have the people to take care of the migration task.

And there’s the situation where vendors aren’t ready to help you out.

You are moving from not to their system. Therefore, it may possibly be painful to export all of the your valuable support records to the new help desk.

Requires Professional IT Team
Manual Import Drawbacks

By hand Just Doesn’t Cut It

If you want to move your support history without spending a dollar, you might be forced to fiddle with a CSV document that at times has a mind of its own.

And even if you managed to modify the document, there are zero guarantees that all the things will go smoothly.

Data corruption is something that plagued many businesses and it is all because that you cannot check elements beforehand.

But it shouldn’t be that way

We believe that companies don’t need to bother about data migration when they decide to migrate from Freshdesk. We want the entire thing to be flawless and also quick, which is exactly what we are currently offering.

Migrate from Freshdesk to SherpaDesk

What way we can be of assistance

We have been in the help desk industry for a long time and know are the caveats of tickets migration. In fact, we learned it the hard way.

Which lead us to create a fully automated solution that will do all the hard work for you.

Using it, it is possible to migrate all of the your support data seamlessly, plus the following.

Save your time

Why waste time staring at the progress bar when you can carry on doing business while our export wizard migrates records? That’s right, there is no reason.

Test all you want

It’s critical that you experiment with your support history beforehand, hence why we made it possible that you can be aware of flaws.

Migrate data with ease

You don’t have to wait till somebody writes you a piece of code, nor do you need to wait for the install process to finally finish. Contact our team to benefit from our fully automatic data export wizard.

Migrate support history properly

By using our tool, you can be certain that losing your data is virtually impossible. Our migration ways are tested and steadily being worked on.

Key benefits of our service


All your passwords and personal data are safe and sound with us. We care about our customer’s privacy and will use the data only for the import procedure.

Fast and Useful

Not only you streamline most likely the most challenging processes, but you are actually more likely to get the preferred outcome faster. By means of our export wizard and the team.

Complete Data Integrity

We worked tirelessly to guarantee that our tool will relocate all your data in a correct and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

The way auto Freshdesk migration functions


Prep work

The prep work usually includes creating agent profiles and custom fields in the SherpaDesk. In cases where there’s other things you need to do, we’ll tell you.


Connect Freshdesk

You then need to fill out all the information as well as credentials required by our tool for it to be able to retrieve information from Freshdesk.


Connect SherpaDesk

Then you need to perform the same with your SherpaDesk to ensure that our export wizard is able to interact with both help desk systems.


Select data to export

Decide on the information you need to migrate and then set the ticket field mapping to be certain the data will migrate adequately.


Take a look at the export wizard upfront

If you want to test out the process beforehand, you can use the Free Trial Migration to look at how things perform. Using this trial offer, you will be able to migrate a small batch of records after only a few minutes.


Migrate everything to SherpaDesk

Once you’ve witnessed what the tool provides and ready to relocate the support data, we recommend that you pick a quiet time when your support staff isn’t too busy, and begin the migration.

Hear from our happy clients

Move your data automatically

You don’t have to take our word for it. Check for yourself that relocating data from one help desk to a different one can be effortless. Request a free of charge demo.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our data migration experts will help you migrate all of your data and provide practical advice in case of necessity. Request a quote.

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