Export data from Freshdesk to ServiceNow

The reasons why you might want to switch from Freshdesk can vary greatly. But there’s one thing that is completely certain, the migration process is certainly challenging. Thereby, if you have trouble relocating all your tickets history from Freshdesk to ServiceNow, then rest assured as there is an alternative.

More details
Limited Import Options

No Tech Team

Finding a reliable migration formula is critical as it can severely influence the records, time lines, and end result of the entire thing.

But migration isn’t something everyone are able to do.

The most commonplace challenge organizations face are, of course, lack of a dedicated IT staff that can help them move all their records.

Vendors Aren’t Really Useful

In truth, smaller businesses that are on a budget simply don’t have the staff to take care of the migration task.

And then there’s the problem where help desk providers aren’t ready to provide help to.

You are switching from not to their help desk. Hence, it may possibly be painful to export all the your important records to the new help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Simply Doesn’t Cut It

In order to transfer your ticket and related data without having to spend a penny, you are usually made to fiddle with a CSV document that quite often has a mind of its own.

And even if you managed to modify the document, you have got little to no guarantees that every thing will go smoothly.

Data corruption is something that troubled many companies and it is all due to the fact that you cannot test elements in advance.

But it surely shouldn’t be like that

We think that businesses don’t need to bother about data migration when they are willing to migrate from Freshdesk. We want every thing to feel seamless and also fast, which is exactly what we are currently offering.

Migrate from Freshdesk to ServiceNow

The ways we are able to be of service

We now have been in the help desk business for quite a while and realize are the caveats of data migration. Frankly speaking, we learned it the tough way.

Which inspired us to develop a completely automated solution that is going to do all the hard work for you.

With it, you will be able to export all of the your data smoothly, along with the following.

Save your time and effort

Why spend time looking at the progress bar if you can carry on working while our tool migrates data? That’s right, there is no reason.

Test out all that you would like

It’s important that you test your support history before you start, hence why we made it possible that you can identify weak points.

Export support history without difficulties

You don’t have to wait till someone writes you a piece of script, nor do you have to wait for the set up process to finish. Reach out our team to make use of our fully automatic data export wizard.

Move tickets properly

Using our export wizard, you can be certain that losing your data is virtually impossible. Our migration steps are verified and continually being worked on.

Primary advantages of our service


All your passwords and personal data are safe with us. We value our customer’s security and will use the data solely for the import procedure.

Quick and Efficient

Not only you simplify one of the most problematic operations, but you are actually more likely to receive the desired outcome faster. Utilizing our tool and the team.

Retained Data Integrity

We worked tirelessly to be certain that our export wizard will migrate all your tickets and related records in a correct and efficient manner.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automatic Freshdesk migration functions



The prep work generally involves setting up agent profiles and custom fields in the ServiceNow. In cases where there’s other things you should do, we’ll let you know.


Link Freshdesk

Then you have to submit all the details as well as credentials requested by our export wizard for it to be able to retrieve tickets from Freshdesk.


Connect ServiceNow

Then you have to do the same with your ServiceNow to make certain that our export wizard is able to communicate with both help desk systems.


Choose objects

Pick the data you want to migrate and then specify the ticket field mapping to make sure that the records will migrate in the correct way.


Test out the tool before you start

In order to test the process upfront, you can go for the Free Demo Migration to find out how things function. Using this test, you will be able to migrate a small group of records within a couple of minutes.


Migrate all tickets to ServiceNow

When you’ve witnessed what the migration wizard can offer and ready to migrate tickets, we recommend that you pick a quiet time when your support staff isn’t too busy, and begin the migration.

Hear from our satisfied customers

Migrate your Freshdesk data automatically

You don’t have to take our word for it. See for yourself that moving data from one help desk to a different one can be effortless. Request a free of charge demonstration.

Request a Demo now!

Ask a specialist to do your Freshdesk export

Our experts will help you move all of your data and provide practical advice if necessary. Request a price estimation.

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