Export data from Freshdesk to Salesforce Service Cloud

The reasons why one would choose to migrate from Freshdesk can vary greatly. Sadly there’s one thing that is completely certain, the migration experience is certainly challenging. Thereby, if you have difficulty relocating all your tickets from Freshdesk to Salesforce Service Cloud, then fear not as there is an alternative.

More details
Limited Import Options

No Tech Team

Finding a good migration approach is critical as it can hugely influence the records, deadlines, and end result of the entire thing.

Yet migration isn’t something each and every one can perform.

The most common issue companies face are, of course, a shortage of a dedicated IT staff that will help them migrate all their tickets and knowledge base.

Vendors Aren’t Really Helpful

In truth, small firms that are on a tight budget really don’t have the staff to take care of the migration task.

Finally there’s the situation in which help desk suppliers aren’t wishing to help you.

You are moving from not to their software. Therefore, it may possibly be a headache to migrate all of your essential support records to the new help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Simply Doesn’t Cut It

If you are looking to transfer your records without having to spend a dime, you could be made to fiddle with a CSV document that quite often has a mind of its own.

And even when you managed to modify the document, you have zero guarantees that all the things will go effortlessly.

Data corruption is something that bogged down many companies and its all because that you cannot check stuff upfront.

Nevertheless it shouldn’t be like that

We think that businesses don’t have to be concerned with data migration when they are willing to migrate from Freshdesk. We want the entire thing to be seamless and also really fast, which is exactly what we are currently offering.

Migrate from Freshdesk to Salesforce Service Cloud

The ways we are able to help out

We have now been in the help desk business for quite some time and realize are the caveats of help desk data migration. Frankly speaking, we learned it the tough way.

Which encouraged us to create a completely automated solution that will do all the hard work for you.

With it, it is possible to move all of the your support data smoothly, along with the following.

Save your time and energy

Why waste your time looking at the progress bar if you can carry on doing work while our export wizard migrates data? That’s right, there is no reason.

Test drive all that you would like

It’s required that you experiment with your tickets beforehand, hence why we made it possible that you can be aware of weaknesses.

Move support history effortlessly

You don’t have to wait till someone writes you a piece of script, nor do you have to wait for the set up process to end. Reach out our team to make use of our automated data export wizard.

Export support history accurately

Through using our export wizard, you can be sure that losing your data is virtually impossible. Our migration techniques are tried and continually being worked on.

Main advantages of our service


All your passwords and personal data are secured with us. We care about our customer’s security and will use the data solely for the import procedure.

Swift and Useful

Not only you improve most likely the most difficult operations, but you are actually more likely to receive the desired outcome faster. Utilizing our tool and the team.

Sustained Data Integrity

We worked tirelessly to be certain that our export wizard will transfer all your tickets and related records in a correct and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How auto Freshdesk tickets export functions



The prep work normally involves setting up agent profiles and custom fields in the Salesforce Service Cloud. In cases where there’s other things you need to do, we’ll let you know.


Link Freshdesk

Then you have to submit all the details as well as credentials required by our export wizard for it to be able to retrieve tickets from Freshdesk.


Connect Salesforce Service Cloud

Then you will need to do the same with your Salesforce Service Cloud so our export wizard is able to interact with both help desk systems.


Pick data to export

Pick the information you would like to migrate and then specify the ticket field mapping to be certain the records will migrate in the correct way.


Check out the export wizard at first

In order to try and test export upfront, you can use the Free Test Migration to find out how things work. Using this test, you will be able to migrate a smaller portion of records in just a few minutes.


Migrate all tickets to Salesforce Service Cloud

When you’ve witnessed what the migration wizard can offer and ready to relocate tickets, we recommend you choose a quiet time when your support staff isn’t too busy, and start migrating data.

Hear from our satisfied clients

Export your Freshdesk data automatically

You don’t have to take our word for it. See for yourself that relocating data from one help desk to a new one can be effortless. Request a free of charge demo.

Request a Demo now!

Ask a specialist to execute your Freshdesk export

Our experts will help you migrate your entire data and provide practical advice if necessary. Request a quote.

Get my price estimate!
— %s