Export data from Freshdesk to Live Agent

The reasons why you would prefer to switch from Freshdesk can differ. Sadly there’s one thing that is completely certain, the migration experience is certainly tough. Thereby, if you experience trouble relocating all your tickets from Freshdesk to Live Agent, then fear not as we have an alternative.

More details
Limited Import Options

No Tech Team

Finding an efficient migration master plan is critical as it can hugely impact the records, time lines, and end result of the whole thing.

But migration isn’t something everyone can perform.

The common issue companies face are, of course, absence of a dedicated IT department that will help them move all their records.

Vendors Aren’t Helpful

In truth, smaller sized businesses that are on a budget really don’t have the staff to take care of the migration process.

And then there’s the case in which help desk providers aren’t wishing to assist you.

You are moving from not to their software. Hence, it can be painful to migrate all of the your much needed data to the new help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Just Doesn’t Cut It

If you want to migrate your records without having to spend a penny, you could be made to play with a CSV document that sometimes has a mind of its own.

And even if you managed to modify the document, you have got zero guarantees that every thing will go effectively.

Data corruption is a thing that plagued many businesses and it is all because that you cannot test drive elements in advance.

But it shouldn’t be that way

We think firms don’t need to bother about data migration when they are willing to migrate from Freshdesk. We want every detail to be smooth and fast, which is precisely what we are currently offering.

Migrate from Freshdesk to Live Agent

The ways we can be of assistance

We have been in the help desk industry for a long time and realize are the caveats of data migration. In fact, we learned it the tough way.

Which lead us to build a fully automated solution that is going to do all the heavy lifting for you.

With it, you can to move all the your support data seamlessly, along with the following.

Save your time

Why waste time staring at the progress bar when you can keep working while our export wizard migrates your support data? That’s right, there is no reason.

Test all you want

It’s critical that you test out your support history before you start, hence why we made it possible that you can be aware of weaknesses.

Migrate records effortlessly

You don’t have to wait till someone writes you a piece of migration script, nor do you need to wait for the set up process to finish. Contact our team to make use of our automatic data export wizard.

Migrate data properly

By using our tool, you can be certain that losing your data is close to impossible. Our migration techniques are tried and continually being worked on.

Key benefits of our service


All your passwords and personal data are safe and sound with us. We respect our customer’s privacy and will use the data solely for the import process.

Fast and Cost-efficient

Not only you streamline probably the most challenging operations, but you are also more likely to get the ideal result faster. Utilizing our tool and the team.

Complete Data Integrity

We worked tirelessly to be certain that our tool will transfer all your tickets and related records in an accurate and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automated Freshdesk migration happens



The prep work usually includes creating agent profiles and custom fields in the Live Agent. In case there’s something else you need to do, we’ll inform you.


Link Freshdesk

Then you need to fill out all the details and credentials required by our export wizard for it to be able to fetch tickets from Freshdesk.


Connect Live Agent

Then you need to perform the same with your Live Agent to ensure that our migration tool can interact with both help desk systems.


Select records

Pick the records you need to migrate and then specify the ticket field mapping to guarantee the data will migrate the correct way.


Try out the wizard at first

If you wish to test out the process upfront, you can go with the Free Test Migration to take a look at how things function. Using this free trial, you will be able to migrate a small group of records within a few minutes.


Migrate all tickets to Live Agent

Once you’ve experienced everything the tool can offer and ready to migrate tickets, we suggest you choose a quiet time when your support staff isn’t too busy, and start migrating tickets.

Hear from our satisfied buyers

Move your data automatically

You don’t have to take our word for it. See for yourself that migrating data from one help desk to a different one can be painsless. Request a free demo.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our experts will help you export all of your data and provide practical advice if necessary. Get a quote.

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