Export data from Freshdesk to Kayako

The reasons why one would want to migrate from Freshdesk can differ. Still there’s one thing that is completely certain, the migration process tends to be challenging. Thus, if you experience difficulty transferring all your tickets history from Freshdesk to Kayako, then rest assured because there is an alternative.

More details
Limited Import Options

No Technician Team

Choosing a reliable migration formula is crucial as it can significantly impact the records, time lines, and outcome of the whole thing.

Yet migration isn’t something everyone are able to do.

The major issue companies face are, of course, a lack of a dedicated IT department that will help them migrate all their data.

Suppliers Aren’t Really Useful

In reality, smaller firms that run on a budget simply don’t have the staff to take care of the migration task.

And then there’s the circumstance where help desk suppliers aren’t ready to provide help to.

You are moving from not to their software. So, it may possibly be painful to transfer all the your essential data to the new help desk.

Requires Professional IT Team
Manual Import Drawbacks

By hand Just Doesn’t Cut It

If you are looking to migrate your support history without shelling out a penny, you are usually made to fiddle with a CSV file that sometimes has a mind of its own.

And even when you managed to edit the document, you have zero guarantees that all things will go flawlessly.

Data corruption is something that bogged down a lot of companies and it is all because that you cannot check stuff beforehand.

Nevertheless it shouldn’t be that way

We believe that firms don’t have to be concerned with data migration when they want to migrate from Freshdesk. We want every detail to feel smooth and also fast, which is precisely what we are currently offering.

Migrate from Freshdesk to Kayako

What way we can be of service

We have now been in the help desk industry for quite some time and know exactly are the caveats of data migration. In fact, we learned it the tough way.

Which encouraged us to develop a completely automated solution that would do all the heavy lifting for you.

Using it, you will be able to migrate all the your tickets seamlessly, along with the following.

Save your time and energy

Why waste your time staring at the progress bar if you can keep working while our tool migrates your support data? That’s right, there is no reason.

Test drive all you want

It’s required that you test your tickets upfront, hence why we made it possible that you can determine weak points.

Move records with ease

You don’t have to wait till somebody writes you a piece of migration script, nor do you have to wait for the install process to finish. Contact our team to take advantage of our fully automatic data export tool.

Export tickets accurately

Through using our tool, you can be sure that losing your data is close to impossible. Our migration ways are verified and day by day being worked on.

Main benefits of our service


All your passwords and personal data are secured with us. We value our customer’s security and will use the data only for the import process.

Swift and Efficient

Not only you improve one of the most problematic processes, but you are also more likely to get the ideal outcome faster. With the help of our tool and the team.

Sustained Data Integrity

We worked tirelessly to guarantee that our tool will relocate all your support history in an accurate and efficient manner.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

The way automatic Freshdesk tickets export happens


Prep work

The prep work normally includes setting up agent profiles and custom fields in the Kayako. In case there’s something else you should do, we’ll inform you.


Connect Freshdesk

You then need to submit all the information and credentials requested by our export wizard for it to be able to retrieve data from Freshdesk.


Connect Kayako

Then you will need to perform the same with your Kayako to make certain that our migration tool can communicate with both help desk systems.


Pick objects

Decide on the data you want to migrate and then set the ticket field mapping to guarantee the data will migrate correctly.


Try and test the tool upfront

If you want to try and test export beforehand, you can go with the Free Demo Migration to take a look at how things function. With this free trial, you will be able to migrate a smaller portion of records in just a few minutes.


Migrate everything to Kayako

When you’ve experienced everything the tool offers and ready to export your data, we suggest that you pick a quiet time when your support team isn’t too busy, and begin the migration.

Hear from our happy customers

Export your data automatically

You don’t have to take our word for it. Check for yourself that moving data from one help desk to a new one can be painsless. Request a free demonstration.

Request a Demo now!

Ask a specialist to execute your Freshdesk export

Our data migration experts will help you move your entire data and provide practical advice in case of necessity. Get a price estimation.

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