Export data from Freshdesk to Jira Service Management

The reasons why you would want to switch from Freshdesk may vary. Still there’s one thing that is completely certain, the migration experience can be challenging. Thereby, if you experience issues moving all your records from Freshdesk to Jira Service Management, then rest assured because there exists an alternative.

More details
Limited Import Options

No Technician Team

Deciding on a reliable migration approach is critical as it can significantly effect the data, deadlines, and end result of the whole thing.

Although migration isn’t something anybody can do.

The most widespread challenge teams face are, of course, lack of a dedicated IT team that will help them migrate all their tickets and knowledge base.

Suppliers Aren’t Really Useful

In fact, smaller businesses that are on a strict budget really don’t have the people to take care of the migration task.

And there’s the circumstance in which help desk providers aren’t happy to provide help to.

You are switching from not to their system. Therefore, it may possibly be a headache to transfer all of your important data to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

By hand Simply Doesn’t Cut It

If you want to export your support history without having to spend a dollar, you could be forced to fiddle with a CSV document that sometimes has a mind of its own.

And even once you have managed to edit the document, you have little to no guarantees that all the things will go smoothly.

Data corruption is something that bogged down many companies and its all because that you cannot check stuff beforehand.

But it shouldn’t be like that

We believe organizations don’t need to bother about data migration when they are willing to migrate from Freshdesk. We want the entire thing to be seamless and also quick, which is precisely what we are currently offering.

Migrate from Freshdesk to Jira Service Management

The way we are able to help out

We have been in the help desk business for quite a while and realize are the caveats of tickets migration. Indeed, we learned it the hard way.

Which lead us to develop a completely automated solution that is going to do all the hard work for you.

Using it, you will be able to migrate all your tickets effortlessly, plus the following.

Save your time

Why waste time looking at the progress bar if you can continue doing business while our export wizard migrates data? That’s right, there is no reason.

Test all that you would like

It’s critical that you test your support history before you start, hence why we made it possible that you can determine weaknesses.

Migrate info with ease

You don’t have to wait till somebody writes you a piece of migration code, nor do you have to wait for the set up process to finally finish. E-mail our team to use our automated data export wizard.

Migrate tickets properly

By using our export wizard, you can be certain that losing your data is practically impossible. Our migration ways are tried and constantly being worked on.

Key advantages of our service


All your passwords and personal data are safe and sound with us. We value our customer’s security and will use the data solely for the import procedure.

Fast and Efficient

Not only you streamline one of the most difficult operations, but you are actually more likely to achieve the desired outcome faster. Utilizing our tool and the team.

Complete Data Integrity

We worked tirelessly to ensure that our export wizard will relocate all your tickets and related records in a correct and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

The way automatic Freshdesk migration works


Prep work

The prep work usually involves setting up agent profiles and custom fields in the Jira Service Management. If there’s other things you need to do, we’ll let you know.


Connect Freshdesk

You then have to submit all the details as well as credentials required by our tool for it to be able to retrieve tickets from Freshdesk.


Connect Jira Service Management

Then you need to do the same with your Jira Service Management so our tool is able to interact with both help desk systems.


Select objects

Choose the data you would like to migrate and then specify the ticket field mapping to be certain the information will migrate accurately.


Take a look at the tool upfront

To be able to try out the process upfront, you can use the Free Test Migration to see how things work. Using this free trial, you will be able to migrate one small group of records in just a couple of minutes.


Migrate all the data to Jira Service Management

When you’ve seen what the export wizard has to offer and ready to export tickets, we suggest you choose a quiet time when your support team isn’t too busy, and begin the migration.

Hear from our happy customers

Move your Freshdesk data automatically

You don’t have to take our word for it. Check for yourself that moving data from one help desk to a different one can be simple. Request a free of charge demo.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our data migration experts will help you move all of your data and provide practical advice if necessary. Request a quote.

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