Export data from Freshdesk to Groove

The reasons why you would prefer to switch from Freshdesk can vary greatly. Still there’s one thing that is completely certain, the migration process may well be challenging. Thus, if you experience difficulty transferring all your data from Freshdesk to Groove, then fear not because there exists a fix.

More details
Limited Import Options

No Tech Team

Finding an efficient migration approach is extremely important as it can significantly impact the data, deadlines, and final result of the whole thing.

Yet migration isn’t something each and every one can do.

The most common problem teams face are, of course, a shortage of a dedicated IT team that can help them export all their data.

Vendors Aren’t Helpful

In truth, smaller sized businesses that work on a strict budget simply don’t have the people to take care of the migration task.

Finally there’s the circumstance in which help desk providers aren’t willing to assist you.

You are migrating from not to their system. Hence, it really is painful to move all your much needed records to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Simply Doesn’t Cut It

If you want to transfer your data without paying a dollar, you may be forced to fiddle with a CSV file that sometimes has a mind of its own.

And even when you managed to edit the file, you have got no guarantees that everything will go effortlessly.

Data corruption is something that troubled a lot of companies and its all due to the fact that you cannot test drive elements upfront.

But it shouldn’t be like that

We believe that businesses don’t need to bother about data migration when they choose to migrate from Freshdesk. We want the entire thing to feel seamless and also really fast, which is precisely what we are currently offering.

Migrate from Freshdesk to Groove

The ways we are able to help out

We have been in the help desk business for quite a while and understand are the caveats of tickets migration. In fact, we learned it the hard way.

Which lead us to build a completely automated solution that is intended to do all the hard work for you.

With it, you can to transfer all of the your tickets seamlessly, plus the following.

Save your time

Why waste time looking at the progress bar if you can carry on doing business while our tool migrates data? That’s right, there is no reason.

Test all that you would like

It’s critical that you test out your support history first, hence why we made it possible that you can determine weak spots.

Migrate support history easily

You don’t have to wait till someone writes you a piece of script, nor do you have to wait for the set up process to finally finish. Contact our team to benefit from our automated data export tool.

Migrate data properly

By using our export wizard, you can be certain that losing your data is virtually impossible. Our migration mechanisms are proven and steadily being worked on.

Key advantages of our service


All your passwords and personal data are safe and sound with us. We respect our customer’s security and will use the data solely for the import procedure.

Fast and Cost-efficient

Not only you streamline probably the most difficult operations, but you are actually more likely to get the desired outcome faster. Employing our tool and the team.

Complete Data Integrity

We worked tirelessly to be certain that our export wizard will move all your records in a correct and efficient manner.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automated Freshdesk migration functions



The prep work usually involves setting up agent profiles and custom fields in the Groove. In cases where there’s other things you should do, we’ll let you know.


Link Freshdesk

Then you have to submit all the details as well as credentials requested by our tool for it to be able to retrieve records from Freshdesk.


Connect Groove

Then you need to do the same with your Groove so our export wizard is able to communicate with both help desk systems.


Select records

Pick the records you would like to migrate and then specify the ticket field mapping to be certain the data will migrate the correct way.


Try out the wizard beforehand

If you want to try out the process upfront, you can use the Free Demonstration Migration to see how things work. With this free trial, you will be able to migrate a smaller group of tickets within a few moments.


Migrate all tickets to Groove

When you’ve witnessed what the tool provides and ready to move the support history, we suggest you choose a quiet time when your support team isn’t loaded, and start migrating data.

Hear from our satisfied buyers

Move your Freshdesk data automatically

You don’t have to take our word for it. See for yourself that migrating data from one help desk to a different one can be effortless. Request a free of charge demonstration.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our experts will help you export all of your data and provide practical advice if necessary. Request a price estimation.

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