Export data from Freshdesk to Gorgias

The reasons why you might want to switch from Freshdesk may vary. But there’s one thing that is completely certain, the migration process may well be tough. Thus, if you experience trouble transferring all your records from Freshdesk to Gorgias, then rest assured because there is a solution.

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Limited Import Options

No Tech Team

Picking a reliable migration formula is a must as it can severely effect the data, time lines, and final result of the whole thing.

But migration isn’t something any individual can do.

The common challenge teams face are, of course, lack of a dedicated IT department that can help them migrate all their records.

Vendors Aren’t Really Useful

Indeed, smaller businesses that operate on a budget simply don’t have the people to take care of the migration process.

And there’s the circumstance in which vendors aren’t happy to provide help to.

You are switching from not to their system. Therefore, it really is painful to move all your essential support records to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Simply Doesn’t Cut It

In order to export your ticket and related data without spending a penny, you may be forced to play with a CSV file that in certain cases has a mind of its own.

And even if you managed to edit the file, you have got little to no guarantees that every thing will go smoothly.

Data corruption is something that troubled many companies and its all because that you cannot test things first.

But it surely shouldn’t be like that

We believe that organizations don’t need to bother about data migration when they decide to migrate from Freshdesk. We want every detail to feel flawless and quick, which is precisely what we are currently offering.

Migrate from Freshdesk to Gorgias

How we are able to be of service

We now have been in the help desk business for quite a while and know are the caveats of data migration. Indeed, we learned it the hard way.

Which inspired us to develop a completely automated solution that can do all the heavy lifting for you.

With it, you will be able to export all your data effortlessly, plus the following.

Save your time and effort

Why spend time looking at the progress bar if you can continue working while our tool migrates records? That’s right, there is no reason.

Test out all that you would like

It’s important that you test your support history in advance, hence why we made it possible that you can identify weak spots.

Export info without difficulties

You don’t have to wait till someone writes you a piece of migration code, nor do you have to wait for the install process to finish. E-mail our team to benefit from our programmed data export tool.

Move tickets properly

Using our export wizard, you can be certain that losing your data is practically impossible. Our migration ways are proven and steadily being worked on.

Primary advantages of our service


All your passwords and personal data are safe with us. We value our customer’s security and will use the data only for the import process.

Quick and Efficient

Not only you simplify one of the most problematic processes, but you are also more likely to achieve the preferred result faster. Employing our export wizard and the team.

Retained Data Integrity

We worked tirelessly to make sure that our export wizard will migrate all your data in an accurate and efficient manner.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automatic Freshdesk migration works



The prep work generally involves setting up agent profiles and custom fields in the Gorgias. If there’s something else you should do, we’ll tell you.


Link Freshdesk

Then you have to submit all the information and credentials requested by our tool for it to be able to fetch records from Freshdesk.


Connect Gorgias

Then you have to do the same with your Gorgias to make certain that our tool can communicate with both help desk systems.


Choose objects

Select the data you want to migrate and then set the ticket field mapping to guarantee the information will migrate adequately.


Test out the tool before you start

If you want to test out the process beforehand, you can go with the Free Demonstration Migration to look at how things function. With this free offer, you will be able to migrate a small batch of tickets within a couple of minutes.


Migrate all your data to Gorgias

When you’ve seen everything the export wizard provides and ready to transfer the support history, we suggest you choose a quiet time when your support team isn’t loaded, and begin the migration.

Hear from our satisfied customers

Migrate your Freshdesk data automatically

You don’t have to take our word for it. See for yourself that moving data from one help desk to a different one can be simple. Request a free demonstration.

Request a Demo now!

Ask a specialist to do your Freshdesk export

Our experts will help you move all of your data and provide practical advice in case of necessity. Get a price estimation.

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