Export data from Freshdesk to Freshchat

The reasons why you would choose to switch from Freshdesk can differ. Yet there’s one thing that is completely certain, the migration experience may well be challenging. Thereby, if you experience issues relocating all your data from Freshdesk to Freshchat, then rest assured because we have a solution.

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Limited Import Options

No Technician Team

Choosing a good migration formula is crucial as it can radically impact the data, deadlines, and end results of the whole thing.

Although migration isn’t something everyone are able to do.

The most common problem businesses face are, of course, lack of a dedicated IT staff that can help them move all their records.

Suppliers Aren’t Really Helpful

In reality, small businesses that run on a tight budget really don’t have the people to take care of the migration task.

Finally there’s the case in which vendors aren’t willing to provide help to.

You are migrating from not to their platform. Therefore, it really is painful to move all your important support records to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

By hand Simply Doesn’t Cut It

If you want to export your data without shelling out a dime, you could be forced to fiddle with a CSV document that sometimes has a mind of its own.

And even once you have managed to modify the file, there are no guarantees that all the things will go smoothly.

Data corruption is something that affected a lot of companies and its all because that you cannot check stuff first.

But it shouldn’t be like that

We think that organizations don’t need to bother about data migration when they want to migrate from Freshdesk. We want everything to be smooth and also really fast, which is precisely what we are currently offering.

Migrate from Freshdesk to Freshchat

What way we are able to be of service

We have been in the help desk business for quite a while and know exactly are the caveats of help desk data migration. In fact, we learned it the hard way.

Which lead us to create a completely automated solution that is going to do all the heavy lifting for you.

Using it, it is possible to transfer all the your support history seamlessly, plus the following.

Save your time

Why waste time looking at the progress bar if you can keep doing work while our export wizard migrates your support data? That’s right, there is no reason.

Test all that you would like

It’s critical that you experiment with your support history before you start, hence why we made it possible that you can isolate weaknesses.

Migrate info easily

You don’t have to wait till somebody writes you a piece of migration code, nor do you have to wait for the install process to end. Contact our team to benefit from our fully automatic data export wizard.

Migrate support history properly

By using our export wizard, you can be certain that losing your data is close to impossible. Our migration methods are tried and steadily being worked on.

Key advantages of our service


All your passwords and personal data are safe and sound with us. We care about our customer’s security and will use the data only for the import process.

Fast and Useful

Not only you streamline most likely the most problematic processes, but you are also more likely to get the ideal outcome faster. By means of our tool and the team.

Complete Data Integrity

We worked tirelessly to guarantee that our export wizard will move all your support history in an accurate and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

The way auto Freshdesk migration happens


Prep work

The prep work usually involves setting up agent profiles and custom fields in the Freshchat. In case there’s something else you need to do, we’ll inform you.


Connect Freshdesk

You then have to submit all the information and credentials required by our tool for it to be able to retrieve information from Freshdesk.


Connect Freshchat

Then you need to do the same with your Freshchat to make certain that our migration tool can interact with both help desk systems.


Select data to export

Decide on the information you want to migrate and then set the ticket field mapping to ensure that the data will migrate adequately.


Take a look at the export wizard beforehand

In order to try out the process beforehand, you can opt for the Free Test Migration to learn how things work. Using this free trial, you will be able to migrate one small batch of tickets after only a few moments.


Migrate everything to Freshchat

When you’ve experienced everything the tool provides and ready to transfer the support data, we suggest you choose a quiet time when your support staff isn’t loaded, and begin the migration.

Hear from our happy clients

Move your Freshdesk data automatically

You don’t have to take our word for it. Check for yourself that relocating data from one help desk to a different one can be painsless. Request a free demo.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our data migration experts will help you migrate all of your data and provide practical advice in case of necessity. Get a quote.

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