Export data from Freshdesk to Dynamics 365
The reasons why one would want to switch from Freshdesk can vary greatly. Sadly there’s one thing that is completely certain, the migration experience can be tough. Thus, if you experience trouble exporting all your support data from Freshdesk to Dynamics 365, then rest assured as we have a fix.
No Technician Team
Deciding on a reliable migration master plan is a must as it can hugely impact the data, deadline dates, and final result of the whole thing.
But migration isn’t something any individual can do.
The most commonplace issue businesses face are, of course, lack of a dedicated IT team that will help them export all their data.
Suppliers Aren’t Really Useful
In fact, smaller businesses that operate on a tight budget really don’t have the people to take care of the migration process.
Finally there’s the case in which help desk suppliers aren’t likely to help you out.
You are moving from not to their platform. As a result, it happens to be painful to migrate all the your important stuff to the different help desk.
By hand Simply Doesn’t Cut It
If you are looking to export your records without spending a dime, you might be forced to play with a CSV file that in certain cases has a mind of its own.
And even if you managed to modify the document, you have got zero guarantees that all the things will go smoothly.
Data corruption is a thing that bogged down many businesses and it is all due to the fact that you cannot test drive stuff first.
Nevertheless it shouldn’t be like that
We think organizations don’t need to bother about data migration when they decide to migrate from Freshdesk. We want every detail to be flawless and really fast, which is precisely what we are currently offering.
Migrate from Freshdesk to Dynamics 365The way we are able to be of assistance
We have now been in the help desk business for a long time and know are the caveats of help desk data migration. In fact, we learned it the hard way.
Which encouraged us to develop a fully automated solution that is going to do all the heavy lifting for you.
Using it, you will be able to move all of the your support data seamlessly, plus the following.
Save your time and energy
Why waste your time looking at the progress bar when you can carry on doing work while our export wizard migrates records? That’s right, there is no reason.
Test drive all that you would like
It’s required that you test your support history before you start, hence why we made it possible that you can be aware of flaws.
Move info effortlessly
You don’t have to wait till somebody writes you a piece of migration code, nor do you need to wait for the install process to end. Contact our team to use our automatic data export tool.
Export tickets properly
Through using our export wizard, you can be certain that losing your data is virtually impossible. Our migration steps are tested and constantly being worked on.
Main advantages of our service
Reliable
All your passwords and personal data are secured with us. We value our customer’s privacy and will use the data only for the import process.
Swift and Efficient
Not only you improve one of the most challenging processes, but you are also more likely to get the preferred result faster. Employing our export wizard and the team.
Sustained Data Integrity
We worked tirelessly to ensure that our export wizard will transfer all your data in an accurate and efficient way.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
The way automatic Freshdesk migration functions
Prep work
The prep work normally involves creating agent profiles and custom fields in the Dynamics 365. In cases where there’s something else you need to do, we’ll tell you.
Connect Freshdesk
You then have to fill out all the information and credentials required by our tool for it to be able to fetch records from Freshdesk.
Connect Dynamics 365
Then you will need to do the same with your Dynamics 365 to ensure that our export wizard can interact with both help desk systems.
Pick objects
Choose the data you need to migrate and then set the ticket field mapping to guarantee the data will migrate correctly.
Try and test the tool at first
If you wish to test out the process beforehand, you can go with the Free Trial Migration to look at how things perform. With this free offer, you will be able to migrate a small portion of records within a few minutes.
Migrate all the data to Dynamics 365
Once you’ve witnessed everything the tool has to offer and ready to move the support history, we suggest you choose a quiet time when your support staff isn’t too busy, and begin the migration.
Hear from our happy customers
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending Zendesk Import if you need to do a migration. Absolutely great in every respect.
They helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
Export your Freshdesk data automatically
You don’t have to take our word for it. Check for yourself that moving data from one help desk to a different one can be effortless. Request a free demo.
Ask a specialist to execute your Freshdesk export
Our data migration experts will help you move all of your data and provide practical advice in case of necessity. Get a quote.