Export data from Freshdesk to Dynamics 365

The reasons why one would want to switch from Freshdesk can vary greatly. Sadly there’s one thing that is completely certain, the migration experience can be tough. Thus, if you experience trouble exporting all your support data from Freshdesk to Dynamics 365, then rest assured as we have a fix.

More details
Limited Import Options

No Technician Team

Deciding on a reliable migration master plan is a must as it can hugely impact the data, deadline dates, and final result of the whole thing.

But migration isn’t something any individual can do.

The most commonplace issue businesses face are, of course, lack of a dedicated IT team that will help them export all their data.

Suppliers Aren’t Really Useful

In fact, smaller businesses that operate on a tight budget really don’t have the people to take care of the migration process.

Finally there’s the case in which help desk suppliers aren’t likely to help you out.

You are moving from not to their platform. As a result, it happens to be painful to migrate all the your important stuff to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

By hand Simply Doesn’t Cut It

If you are looking to export your records without spending a dime, you might be forced to play with a CSV file that in certain cases has a mind of its own.

And even if you managed to modify the document, you have got zero guarantees that all the things will go smoothly.

Data corruption is a thing that bogged down many businesses and it is all due to the fact that you cannot test drive stuff first.

Nevertheless it shouldn’t be like that

We think organizations don’t need to bother about data migration when they decide to migrate from Freshdesk. We want every detail to be flawless and really fast, which is precisely what we are currently offering.

Migrate from Freshdesk to Dynamics 365

The way we are able to be of assistance

We have now been in the help desk business for a long time and know are the caveats of help desk data migration. In fact, we learned it the hard way.

Which encouraged us to develop a fully automated solution that is going to do all the heavy lifting for you.

Using it, you will be able to move all of the your support data seamlessly, plus the following.

Save your time and energy

Why waste your time looking at the progress bar when you can carry on doing work while our export wizard migrates records? That’s right, there is no reason.

Test drive all that you would like

It’s required that you test your support history before you start, hence why we made it possible that you can be aware of flaws.

Move info effortlessly

You don’t have to wait till somebody writes you a piece of migration code, nor do you need to wait for the install process to end. Contact our team to use our automatic data export tool.

Export tickets properly

Through using our export wizard, you can be certain that losing your data is virtually impossible. Our migration steps are tested and constantly being worked on.

Main advantages of our service


All your passwords and personal data are secured with us. We value our customer’s privacy and will use the data only for the import process.

Swift and Efficient

Not only you improve one of the most challenging processes, but you are also more likely to get the preferred result faster. Employing our export wizard and the team.

Sustained Data Integrity

We worked tirelessly to ensure that our export wizard will transfer all your data in an accurate and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

The way automatic Freshdesk migration functions


Prep work

The prep work normally involves creating agent profiles and custom fields in the Dynamics 365. In cases where there’s something else you need to do, we’ll tell you.


Connect Freshdesk

You then have to fill out all the information and credentials required by our tool for it to be able to fetch records from Freshdesk.


Connect Dynamics 365

Then you will need to do the same with your Dynamics 365 to ensure that our export wizard can interact with both help desk systems.


Pick objects

Choose the data you need to migrate and then set the ticket field mapping to guarantee the data will migrate correctly.


Try and test the tool at first

If you wish to test out the process beforehand, you can go with the Free Trial Migration to look at how things perform. With this free offer, you will be able to migrate a small portion of records within a few minutes.


Migrate all the data to Dynamics 365

Once you’ve witnessed everything the tool has to offer and ready to move the support history, we suggest you choose a quiet time when your support staff isn’t too busy, and begin the migration.

Hear from our happy customers

Export your Freshdesk data automatically

You don’t have to take our word for it. Check for yourself that moving data from one help desk to a different one can be effortless. Request a free demo.

Request a Demo now!

Ask a specialist to execute your Freshdesk export

Our data migration experts will help you move all of your data and provide practical advice in case of necessity. Get a quote.

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