Export data from Freshdesk to Dixa

The reasons why you would want to migrate from Freshdesk can differ. But there’s one thing that is completely certain, the migration experience may well be challenging. Thus, if you experience difficulty exporting all your tickets from Freshdesk to Dixa, then fear not because we have a fix.

More details
Limited Import Options

No Tech Team

Finding a reliable migration master plan is critical as it can severely impact the data, deadline dates, and final result of the whole thing.

Yet migration isn’t something anyone are able to do.

The most widespread issue companies face are, of course, lack of a dedicated IT staff that will help them export all their data.

Vendors Aren’t Really Useful

In truth, smaller firms that are on a tight budget really don’t have the people to take care of the migration task.

And then there’s the circumstance where vendors aren’t wishing to assist you.

You are moving from not to their software. Hence, it can be a headache to export all of the your much needed data to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Simply Doesn’t Cut It

If you want to export your records without having to spend a dime, you might be forced to fiddle with a CSV file that often times has a mind of its own.

And even when you managed to modify the file, there are zero guarantees that all the things will go smoothly.

Data corruption is a thing that plagued many businesses and it is all due to the fact that you cannot test drive things in advance.

But it shouldn’t be like that

We believe organizations don’t have to be concerned with data migration when they are willing to migrate from Freshdesk. We want every detail to be smooth and also fast, which is precisely what we are currently offering.

Migrate from Freshdesk to Dixa

The ways we are able to be of assistance

We have been in the help desk business for quite a long time and realize are the caveats of help desk data migration. In fact, we learned it the hard way.

Which lead us to develop a fully automated solution that can do all the heavy lifting for you.

With it, you will be able to move all the your data seamlessly, plus the following.

Save your time

Why waste time looking at the progress bar when you can keep doing work while our export wizard migrates your support data? That’s right, there is no reason.

Test all that you would like

It’s critical that you test your tickets in advance, hence why we made it possible that you can identify flaws.

Migrate info effortlessly

You don’t have to wait till someone writes you a piece of migration code, nor do you need to wait for the set up process to end. Contact our team to benefit from our automated data export tool.

Migrate tickets accurately

By using our export wizard, you can be sure that losing your data is close to impossible. Our migration strategies are tested and steadily being worked on.

Key advantages of our service


All your passwords and personal data are safe and sound with us. We value our customer’s privacy and will use the data solely for the import process.

Fast and Efficient

Not only you streamline one of the most challenging operations, but you are also more likely to get the ideal outcome faster. Employing our data migration tool and the team.

Complete Data Integrity

We worked tirelessly to be certain that our export wizard will transfer all your tickets and related records in an accurate and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automatic Freshdesk tickets export happens



The prep work usually involves creating agent profiles and custom fields in the Dixa. In case there’s something else you need to do, we’ll inform you.


Link Freshdesk

Then you have to fill out all the details and credentials required by our tool for it to be able to retrieve records from Freshdesk.


Connect Dixa

Then you need to do the same with your Dixa to ensure that our migration tool can interact with both help desk systems.


Select objects

Pick the data you need to migrate and then specify the ticket field mapping to guarantee the data will migrate correctly.


Try out the tool at first

To be able to try and test export upfront, you can go with the Free Trial Migration to learn how things perform. With this risk-free trial, you will be able to migrate a smaller batch of tickets after only a few minutes.


Migrate all tickets to Dixa

Once you’ve experienced everything the tool provides and ready to transfer the support history, we suggest that you pick a quiet time when your support staff isn’t loaded, and start migrating data.

Hear from our satisfied customers

Move your Freshdesk data automatically

You don’t have to take our word for it. See for yourself that moving data from one help desk to a new one can be painsless. Request a free demo.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our experts will help you move your entire data and provide practical advice if necessary. Get a quote.

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