Export data from Freshdesk to ConnectWise

The reasons why you would want to move from Freshdesk may vary. But yet there’s one thing that is completely certain, the migration experience may well be tough. Thereby, if you have trouble moving all your support data from Freshdesk to ConnectWise, then rest assured as there is an alternative.

More details
Limited Import Options

No Tech Team

Finding a reliable migration formula is crucial as it can gravely influence the data, time lines, and end result of the entire thing.

But migration isn’t something anybody are able to do.

The common issue businesses face are, of course, lack of a dedicated IT department that will help them export all their records.

Vendors Aren’t Really Useful

In truth, smaller companies that run on a tight budget really don’t have the people to take care of the migration process.

And there’s the situation in which help desk providers aren’t likely to provide help to.

You are moving from not to their platform. Hence, it may possibly be a pain to migrate all the your important support history to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Simply Doesn’t Cut It

If you want to transfer your support information without shelling out a dime, you could be forced to play with a CSV document that in many cases has a mind of its own.

And even if you managed to edit the document, there are zero guarantees that everything will go smoothly.

Data corruption is something that bogged down a lot of companies and it is all because that you cannot check things upfront.

But it shouldn’t be like that

We think businesses don’t have to worry about data migration when they want to migrate from Freshdesk. We want everything to be smooth and quick, which is exactly what we are currently offering.

Migrate from Freshdesk to ConnectWise

The ways we are able to be of service

We have been in the help desk business for a while and know exactly are the caveats of help desk data migration. Frankly speaking, we learned it the hard way.

Which lead us to develop a completely automated solution that is going to do all the heavy lifting for you.

With it, you will be able to transmit all your records smoothly, plus the following.

Save your time

Why waste time looking at the progress bar if you can continue doing work while our export wizard migrates your support data? That’s right, there is no reason.

Test all that you would like

It’s critical that you test your data before you start, hence why we made it possible that you can understand weaknesses.

Migrate support history with no trouble

You don’t have to wait till someone writes you a piece of script, nor do you have to wait for the install process to end. Reach out our team to benefit from our automatic data export wizard.

Migrate tickets correctly

By using our export wizard, you can rest assured that losing your data is practically impossible. Our migration techniques are tried and steadily being worked on.

Key advantages of our service


All your passwords and personal data are safe and sound with us. We value our customer’s security and will use the data only for the import process.

Fast and Efficient

Not only you streamline one of the most problematic processes, but you are also more likely to receive the ideal result faster. Utilizing our data migration tool and the team.

Complete Data Integrity

We worked tirelessly to be certain that our export wizard will move all your support history in an accurate and efficient way.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automatic Freshdesk export works



The prep work usually involves setting up agent profiles and custom fields in the ConnectWise. If there’s something else you need to do, we’ll inform you.


Link Freshdesk

Then you have to submit all the information and credentials required by our tool for it to be able to fetch tickets from Freshdesk.


Connect ConnectWise

Then you need to do the same with your ConnectWise to make certain that our tool can interact with both help desk systems.


Select objects

Pick the data you want to migrate and then set the ticket field mapping to ensure that the records will migrate the correct way.


Try out the tool first

If you wish to test out things beforehand, you can opt for the Free Test Migration to learn how things function. Using this trial, you will be able to migrate a small group of records after only a few minutes.


Migrate all tickets to ConnectWise

When you’ve seen everything the migration wizard provides and ready to move tickets, we recommend you choose a quiet time when your support team isn’t too busy, and begin the migration.

Hear from our satisfied customers

Move your Freshdesk data automatically

You don’t have to take our word for it. See for yourself that moving data from one help desk to another can be simple. Request a free demo.

Request a Demo now!

Ask a specialist to perform your Freshdesk export

Our experts will help you move all your data and provide practical advice in case of necessity. Get a quote.

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