Export data from Freshdesk to ConnectWise
The reasons why you would want to move from Freshdesk may vary. But yet there’s one thing that is completely certain, the migration experience may well be tough. Thereby, if you have trouble moving all your support data from Freshdesk to ConnectWise, then rest assured as there is an alternative.
No Tech Team
Finding a reliable migration formula is crucial as it can gravely influence the data, time lines, and end result of the entire thing.
But migration isn’t something anybody are able to do.
The common issue businesses face are, of course, lack of a dedicated IT department that will help them export all their records.
Vendors Aren’t Really Useful
In truth, smaller companies that run on a tight budget really don’t have the people to take care of the migration process.
And there’s the situation in which help desk providers aren’t likely to provide help to.
You are moving from not to their platform. Hence, it may possibly be a pain to migrate all the your important support history to the different help desk.
Manually Simply Doesn’t Cut It
If you want to transfer your support information without shelling out a dime, you could be forced to play with a CSV document that in many cases has a mind of its own.
And even if you managed to edit the document, there are zero guarantees that everything will go smoothly.
Data corruption is something that bogged down a lot of companies and it is all because that you cannot check things upfront.
But it shouldn’t be like that
We think businesses don’t have to worry about data migration when they want to migrate from Freshdesk. We want everything to be smooth and quick, which is exactly what we are currently offering.
Migrate from Freshdesk to ConnectWiseThe ways we are able to be of service
We have been in the help desk business for a while and know exactly are the caveats of help desk data migration. Frankly speaking, we learned it the hard way.
Which lead us to develop a completely automated solution that is going to do all the heavy lifting for you.
With it, you will be able to transmit all your records smoothly, plus the following.
Save your time
Why waste time looking at the progress bar if you can continue doing work while our export wizard migrates your support data? That’s right, there is no reason.
Test all that you would like
It’s critical that you test your data before you start, hence why we made it possible that you can understand weaknesses.
Migrate support history with no trouble
You don’t have to wait till someone writes you a piece of script, nor do you have to wait for the install process to end. Reach out our team to benefit from our automatic data export wizard.
Migrate tickets correctly
By using our export wizard, you can rest assured that losing your data is practically impossible. Our migration techniques are tried and steadily being worked on.
Key advantages of our service
Secure
All your passwords and personal data are safe and sound with us. We value our customer’s security and will use the data only for the import process.
Fast and Efficient
Not only you streamline one of the most problematic processes, but you are also more likely to receive the ideal result faster. Utilizing our data migration tool and the team.
Complete Data Integrity
We worked tirelessly to be certain that our export wizard will move all your support history in an accurate and efficient way.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk export works
Preparation
The prep work usually involves setting up agent profiles and custom fields in the ConnectWise. If there’s something else you need to do, we’ll inform you.
Link Freshdesk
Then you have to submit all the information and credentials required by our tool for it to be able to fetch tickets from Freshdesk.
Connect ConnectWise
Then you need to do the same with your ConnectWise to make certain that our tool can interact with both help desk systems.
Select objects
Pick the data you want to migrate and then set the ticket field mapping to ensure that the records will migrate the correct way.
Try out the tool first
If you wish to test out things beforehand, you can opt for the Free Test Migration to learn how things function. Using this trial, you will be able to migrate a small group of records after only a few minutes.
Migrate all tickets to ConnectWise
When you’ve seen everything the migration wizard provides and ready to move tickets, we recommend you choose a quiet time when your support team isn’t too busy, and begin the migration.
Hear from our satisfied customers
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending Zendesk Import if you need to do a migration. Absolutely great in every respect.
They helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
Move your Freshdesk data automatically
You don’t have to take our word for it. See for yourself that moving data from one help desk to another can be simple. Request a free demo.
Ask a specialist to perform your Freshdesk export
Our experts will help you move all your data and provide practical advice in case of necessity. Get a quote.