Export data from Freshdesk to Autotask PSA

The reasons why one would want to switch from Freshdesk can differ. Still there’s one thing that is completely certain, the migration process tends to be challenging. Thus, if you experience trouble transferring all your support data from Freshdesk to Autotask PSA, then fear not because we have a fix.

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Limited Import Options

No Tech Team

Finding a reliable migration master plan is crucial as it can significantly impact the records, deadline dates, and outcome of the whole thing.

But migration isn’t something each and every one can perform.

The most common issue teams face are, of course, a lack of a dedicated IT staff that will help them migrate all their tickets and knowledge base.

Vendors Aren’t Really Useful

In truth, smaller businesses that run on a tight budget simply don’t have the staff to take care of the migration task.

Finally there’s the circumstance where help desk providers aren’t likely to help you.

You are moving from not to their system. As a result, it really is a headache to migrate all the your essential support history to the different help desk.

Requires Professional IT Team
Manual Import Drawbacks

Manually Simply Doesn’t Cut It

If you are looking to export your data without shelling out a dime, you are usually made to fiddle with a CSV file that often times has a mind of its own.

And even if you managed to edit the document, you have got zero guarantees that everything will go flawlessly.

Data corruption is something that plagued many businesses and it is all due to the fact that you cannot test drive stuff beforehand.

Nevertheless it shouldn’t be like that

We think organizations don’t need to bother about data migration when they want to migrate from Freshdesk. We want everything to feel flawless and also really fast, which is precisely what we are currently offering.

Migrate from Freshdesk to Autotask PSA

The ways we are able to be of assistance

We have now been in the help desk business for a long time and know exactly are the caveats of help desk data migration. In fact, we learned it the tough way.

Which encouraged us to develop a fully automated solution that can do all the heavy lifting for you.

With it, you will be able to transfer all the your tickets seamlessly, along with the following.

Save your time and energy

Why waste your time looking at the progress bar when you can keep doing work while our tool migrates records? That’s right, there is no reason.

Test drive all that you would like

It’s required that you test your support history in advance, hence why we made it possible that you can determine weak points.

Move info easily

You don’t have to wait till someone writes you a piece of migration code, nor do you need to wait for the install process to end. Contact our team to take advantage of our automated data export tool.

Export tickets properly

Through using our export wizard, you can be certain that losing your data is close to impossible. Our migration steps are verified and day by day being worked on.

Main advantages of our service


All your passwords and personal data are secured with us. We value our customer’s privacy and will use the data only for the import process.

Swift and Efficient

Not only you improve one of the most challenging processes, but you are also more likely to get the preferred outcome faster. With the help of our data migration tool and the team.

Sustained Data Integrity

We worked tirelessly to be certain that our export wizard will move all your support history in an accurate and efficient manner.

What you can migrate

That the list is generalized and may differ depending on your target platform

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders

How automatic Freshdesk migration happens



The prep work normally involves creating agent profiles and custom fields in the Autotask PSA. In case there’s something else you should do, we’ll tell you.


Link Freshdesk

Then you have to fill out all the information and credentials requested by our export wizard for it to be able to retrieve data from Freshdesk.


Connect Autotask PSA

Then you will need to do the same with your Autotask PSA to ensure that our migration tool can communicate with both help desk systems.


Pick objects

Pick the data you need to migrate and then set the ticket field mapping to ensure that the data will migrate the correct way.


Check out the tool beforehand

If you wish to try out the process beforehand, you can opt for the Free Demo Migration to understand how things perform. With this risk-free trial, you will be able to migrate a small group of records within a few minutes.


Migrate all tickets to Autotask PSA

Once you’ve experienced everything the tool offers and ready to export your data, we suggest that you pick a quiet time when your support team isn’t too busy, and start migrating data.

Hear from our satisfied customers

Export your Freshdesk data automatically

You don’t have to take our word for it. See for yourself that moving data from one help desk to a different one can be painsless. Request a free demonstration.

Request a Demo now!

Ask a specialist to execute your Freshdesk export

Our experts will help you move all of your data and provide practical advice in case of necessity. Get a price estimation.

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