Export data from Freshdesk to osTicket
The reasons why you might choose to switch from Freshdesk can vary greatly. Sadly there’s one thing that is completely certain, the migration experience can be challenging. Thereby, if you experience issues transferring all your tickets from Freshdesk to osTicket, then rest assured because there is a fix.
No Tech Team
Picking a good migration master plan is crucial as it can hugely influence the data, deadlines, and end result of the whole thing.
Although migration isn’t something anyone are able to do.
The most common challenge organizations face are, of course, lack of a dedicated IT department that will help them export all their tickets and knowledge base.
Vendors Aren’t Really Helpful
Indeed, small businesses that run on a strict budget really don’t have the people to take care of the migration task.
And then there’s the circumstance where help desk providers aren’t wishing to provide help to.
You are switching from not to their help desk. Therefore, it happens to be a headache to move all your priceless support history to the new help desk.
Manually Just Doesn’t Cut It
In order to migrate your support history without shelling out a dollar, you might be forced to fiddle with a CSV document that sometimes has a mind of its own.
And even once you have managed to edit the document, there are little to no guarantees that every detail will go smoothly.
Data corruption is a thing that bogged down many companies and its all due to the fact that you cannot test stuff beforehand.
But it surely shouldn’t be that way
We believe that firms don’t need to bother about data migration when they want to migrate from Freshdesk. We want every thing to be smooth and also fast, which is precisely what we are currently offering.
Migrate from Freshdesk to osTicketHow we can be of assistance
We now have been in the help desk industry for a long time and know exactly are the caveats of tickets migration. Frankly speaking, we learned it the hard way.
Which inspired us to create a fully automated solution that will do all the hard work for you.
With it, it is possible to migrate all of the your support data smoothly, plus the following.
Save your time and effort
Why spend time staring at the progress bar when you can carry on doing business while our export wizard migrates your support data? That’s right, there is no reason.
Test out all you want
It’s important that you experiment with your support history beforehand, hence why we made it possible that you can be aware of flaws.
Export records with ease
You don’t have to wait till someone writes you a piece of migration script, nor do you need to wait for the install process to finally finish. Reach out our team to use our automated data export wizard.
Move support history properly
Using our tool, you can be certain that losing your data is virtually impossible. Our migration steps are tested and constantly being worked on.
Primary benefits of our service
Trustworthy
All your passwords and personal data are safe with us. We care about our customer’s privacy and will use the data only for the import procedure.
Quick and Useful
Not only you simplify most likely the most challenging processes, but you are actually more likely to receive the ideal outcome faster. Utilizing our tool and the team.
Retained Data Integrity
We worked tirelessly to make sure that our tool will relocate all your support history in a correct and efficient way.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How auto Freshdesk migration functions
Preparation
The prep work generally includes creating agent profiles and custom fields in the osTicket. In cases where there’s other things you need to do, we’ll inform you.
Link Freshdesk
Then you need to fill out all the information as well as credentials required by our tool for it to be able to retrieve tickets from Freshdesk.
Connect osTicket
Then you have to perform the same with your osTicket to ensure that our export wizard is able to interact with both help desk systems.
Choose data to export
Select the information you need to migrate and then set the ticket field mapping to make sure that the records will migrate the correct way.
Test out the export wizard upfront
If you want to try out the process beforehand, you can go for the Free Trial Migration to learn how things work. Using this free trial, you will be able to migrate one small group of records after only a couple of minutes.
Migrate all your data to osTicket
Once you’ve witnessed what the migration wizard has to offer and ready to relocate tickets, we suggest that you pick a quiet time when your support team isn’t too busy, and begin the migration.
Hear from our satisfied clients
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending Zendesk Import if you need to do a migration. Absolutely great in every respect.
They helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
Migrate your data automatically
You don’t have to take our word for it. See for yourself that relocating data from one help desk to a different one can be effortless. Request a free of charge demo.
Ask a specialist to do your Freshdesk export
Our experts will help you migrate all of your data and provide practical advice in case of necessity. Request a quote.