Export data from Freshdesk to eDesk
The reasons why you would want to switch from Freshdesk can differ. But yet there’s one thing that is completely certain, the migration experience is certainly challenging. Thus, if you experience difficulty transferring all your tickets from Freshdesk to eDesk, then fear not because there is an alternative.
No Tech Team
Finding a reliable migration strategy is crucial as it can gravely impact the records, time lines, and outcome of the whole thing.
Yet migration isn’t something anybody are able to do.
The major problem organizations face are, of course, a shortage of a dedicated IT team that can help them migrate all their records.
Vendors Aren’t Really Useful
In truth, smaller businesses that run on a strict budget really don’t have the staff to take care of the migration task.
And then there’s the circumstance in which vendors aren’t wishing to assist you.
You are migrating from not to their help desk. As a result, it may possibly be painful to move all of your valuable support records to the different help desk.
Manually Simply Doesn’t Cut It
If you want to transfer your ticket and related data without shelling out a dollar, you could be made to fiddle with a CSV file that in certain cases has a mind of its own.
And even when you managed to edit the file, you have no guarantees that every detail will go effortlessly.
Data corruption is something that affected many companies and its all due to the fact that you cannot test drive elements in advance.
But it shouldn’t be like that
We think that businesses don’t need to bother about data migration when they want to migrate from Freshdesk. We want every thing to be flawless and also fast, which is precisely what we are currently offering.
Migrate from Freshdesk to eDeskThe ways we are able to help
We have been in the help desk business for a long time and know exactly are the caveats of tickets migration. In fact, we learned it the tough way.
Which lead us to develop a fully automated solution that is intended to do all the hard work for you.
With it, you will be able to export all the your records seamlessly, along with the following.
Save your time
Why waste time looking at the progress bar when you can keep doing business while our export wizard migrates records? That’s right, there is no reason.
Test all that you would like
It’s critical that you test your support history first, hence why we made it possible that you can understand weaknesses.
Migrate support history without difficulties
You don’t have to wait till someone writes you a piece of script, nor do you need to wait for the install process to finally finish. Contact our team to make use of our automated data export tool.
Migrate tickets properly
By using our export wizard, you can be certain that losing your data is close to impossible. Our migration strategies are tried and continually being worked on.
Key advantages of our service
Secure
All your passwords and personal data are safe and sound with us. We value our customer’s privacy and will use the data only for the import procedure.
Fast and Efficient
Not only you streamline one of the most complicated processes, but you are actually more likely to get the preferred outcome faster. With the help of our export wizard and the team.
Complete Data Integrity
We worked tirelessly to be certain that our export wizard will migrate all your support history in a correct and efficient way.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk migration happens
Preparation
The prep work usually involves creating agent profiles and custom fields in the eDesk. In case there’s other things you need to do, we’ll tell you.
Link Freshdesk
Then you have to fill out all the information as well as credentials required by our export wizard for it to be able to retrieve data from Freshdesk.
Connect eDesk
Then you need to do the same with your eDesk so that our migration tool is able to interact with both help desk systems.
Select objects
Pick the data you wish to migrate and then set the ticket field mapping to make sure that the data will migrate correctly.
Try out the tool before you start
In order to try out the process beforehand, you can go for the Free Test Migration to understand how things function. With this free offer, you will be able to migrate a smaller batch of tickets in just a few moments.
Migrate all tickets to eDesk
Once you’ve experienced what the tool can offer and ready to transfer your data, we suggest you choose a quiet time when your support team isn’t loaded, and start migrating data.
Hear from our satisfied customers
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending Zendesk Import if you need to do a migration. Absolutely great in every respect.
They helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
Move your Freshdesk data automatically
You don’t have to take our word for it. See for yourself that moving data from one help desk to a different one can be painsless. Request a free of charge demo.
Ask a specialist to perform your Freshdesk export
Our experts will help you move all of your data and provide practical advice in case of necessity. Request a quote.