Export data from Freshdesk to Deskpro
The reasons why you might want to migrate from Freshdesk may vary. Yet there’s one thing that is completely certain, the migration process can be challenging. Thereby, if you have difficulty moving all your tickets from Freshdesk to Deskpro, then rest assured because there exists an alternative.
No Tech Team
Picking a reliable migration master plan is crucial as it can radically effect the data, time lines, and end result of the entire thing.
Yet migration isn’t something each and every one can perform.
The major problem organizations face are, of course, shortage of a dedicated IT department that will help them move all their tickets and knowledge base.
Vendors Aren’t Really Useful
Indeed, smaller firms that run on a tight budget simply don’t have the people to take care of the migration task.
And there’s the problem where help desk providers aren’t wishing to provide help to.
You are migrating from not to their help desk. Hence, it may possibly be a headache to transfer all of your much needed support history to the different help desk.
Manually Simply Doesn’t Cut It
In order to transfer your records without shelling out a dime, you are usually forced to fiddle with a CSV document that in many cases has a mind of its own.
And even when you managed to edit the file, you have no guarantees that all the things will go seamlessly.
Data corruption is something that bogged down many companies and its all due to the fact that you cannot check things beforehand.
But it surely shouldn’t be like that
We believe businesses don’t have to be concerned with data migration when they want to migrate from Freshdesk. We want every detail to feel seamless and also quick, which is exactly what we are currently offering.
Migrate from Freshdesk to DeskproHow we are able to be of assistance
We now have been in the help desk business for quite a long time and know exactly are the caveats of help desk data migration. Indeed, we learned it the hard way.
Which inspired us to develop a fully automated solution that can do all the heavy lifting for you.
With it, you will be able to move all your support history effortlessly, plus the following.
Save your time and effort
Why spend time looking at the progress bar when you can continue doing work while our tool migrates data? That’s right, there is no reason.
Test out all that you would like
It’s important that you test your tickets in advance, hence why we made it possible that you can isolate weak points.
Export support history effortlessly
You don’t have to wait till someone writes you a piece of script, nor do you need to wait for the install process to end. E-mail our team to use our automated data export wizard.
Move tickets accurately
Using our export wizard, you can be sure that losing your data is practically impossible. Our migration steps are verified and constantly being worked on.
Primary advantages of our service
Trustworthy
All your passwords and personal data are safe with us. We value our customer’s privacy and will use the data only for the import process.
Quick and Efficient
Not only you simplify one of the most challenging processes, but you are also more likely to achieve the desired outcome faster. Utilizing our data migration tool and the team.
Retained Data Integrity
We worked tirelessly to make sure that our export wizard will transfer all your support history in an accurate and efficient manner.
What you can migrate
That the list is generalized and may differ depending on your target platform
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
How automatic Freshdesk tickets export works
Preparation
The prep work generally involves creating agent profiles and custom fields in the Deskpro. If there’s something else you should do, we’ll let you know.
Link Freshdesk
Then you have to fill out all the information and credentials requested by our tool for it to be able to retrieve tickets from Freshdesk.
Connect Deskpro
Then you have to do the same with your Deskpro to ensure that our tool can communicate with both help desk systems.
Choose objects
Select the data you need to migrate and then set the ticket field mapping to guarantee the information will migrate correctly.
Test out the tool at first
To be able to test out export beforehand, you can go with the Free Demo Migration to see how things function. Using this trial, you will be able to migrate a smaller group of tickets in just a few moments.
Migrate all your data to Deskpro
Once you’ve seen everything the export wizard has to offer and ready to relocate tickets, we recommend that you pick a quiet time when your support team isn’t loaded, and begin the migration.
Hear from our satisfied customers
I recently was faced with the challenge of migrating from Freshdesk to Zendesk. All the way through they were helpful and followed up to ensure everything was as we needed and expected. I have no hesitation in recommending Zendesk Import if you need to do a migration. Absolutely great in every respect.
They helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss.
Migrated all our data including contracts and groups to new helpdesk in a few hours allowing us to seamlessly start using our new helpdesk the next morning.
Migrate your Freshdesk data automatically
You don’t have to take our word for it. See for yourself that moving data from one help desk to a new one can be simple. Request a free demonstration.
Ask a specialist to do your Freshdesk export
Our experts will help you move your entire data and provide practical advice in case of necessity. Get a price estimation.